Meeting Transcriber
English

Support

Need help with Meeting Transcriber? Most questions are answered below. If you’re still stuck, email support@swtlm.com and we’ll get back to you within a couple of business days.

Getting started

On first launch the app needs to download AI model files. When you open Meeting Transcriber for the first time, it downloads the on-device speech-to-text and language model weights. This is a one-time download over Wi-Fi (recommended) — roughly 200–600 MB depending on your device. After that, the app works fully offline.

The download failed or stalled. Check that you have an internet connection and at least 1 GB of free storage. If the download is stuck, force-close the app and reopen it — the download resumes automatically.

Recording

How do I record a meeting? Open the app, tap the record button, and start your meeting. A persistent recording indicator will be visible while recording is active. Tap stop when the meeting ends.

Does microphone recording work in the background? Yes — Meeting Transcriber requests background audio permission so you can lock your screen or switch apps while recording continues.

Does it record phone calls or system audio? System/call-audio capture (recording device or call audio) is a premium feature. Microphone capture — placing your phone near the speaker or on a table during an in-person meeting or a phone call on speaker — is free and unlimited for all users. System-audio support depends on platform permissions.

Transcription and AI summary

Transcription is slow or the summary seems wrong. On-device processing time depends on your device. Older devices may take longer. For best results, speak clearly, avoid heavy background noise, and ensure you are using a recent device. AI summaries can occasionally miss or misstate details — always review the full transcript for accuracy.

Which languages work for transcription and summary? English, Spanish, French, German, Italian, Portuguese, Russian, Chinese (Simplified), Japanese, and Korean are supported on both iOS and Android. On iOS, Russian summaries currently use a simpler on-device summarizer (Apple’s AI summary model doesn’t yet cover Russian); transcription and every other language use the full AI summary.

Subscription and billing

What is the daily allowance? Free users get 3 premium actions per day (full AI summary + action items, follow-up draft, PDF export, system-audio capture). The counter resets at midnight local time. Recording, on-device transcription, key-points summary, history, and text/Markdown export are always unlimited — even for free users.

How do I upgrade to Pro? Open Settings in the app and tap Upgrade to Pro. $1/month or $10/year; billed through your App Store or Google Play account.

I upgraded but Pro isn’t showing. Open Settings and tap Restore purchases. Use the same App Store or Google Play account you purchased with.

How do I cancel? Manage or cancel your subscription through your App Store (Settings → Apple ID → Subscriptions) or Google Play (Play Store → Subscriptions) account. Cancellation takes effect at the end of the current billing period.

Privacy

Your audio and transcripts never leave your device — all processing is on-device. See our Privacy Policy for full details.

Contact

We aim to reply within 2 business days.